FAQs Page

Frequently Asked Questions

It costs nothing. It is absolutely free.

By request of our vendors, we have marketing packages to help them promote their store.

It is as easy as one, two click. First, select your vendor membership, then insert your details in our vendor registration form. The webmaster will be notified, and will approve your store.

On approval, you’ll receive an email with your store details.

Not difficult at all. After you have registered, and your account has been approved by our webmaster, you will be able to start setting up your store. You can customise your store, and start adding products.

The cool ting? We have set up a knowledge base to help you step by step, and to help you understand the basics of the how, what, when and where’s. And if you need help, we’re a support ticket away.

Yes you can! But, we need you to verify your identity in the verification tab in store manager, before we make any payouts. We would need a copy of your ID and proof of banking of the account you choose to have your sales withdrawn to.

Why do you need to send these documents? Because we want to protect you, the buyers of your products and us. It’s that simple.

Our marketing packages are used to advertise to targeted customers that will be interested in products sold by your store.

We feature vendors and their products based on market research and shopper trends. We also send out newsletters to our newsletter subscribers, which will from time to time include special offers from our vendors.

We choose not to charge our vendors for being featured – rather featured shops and products are featured on merit. Featured products are selected by high customer ratings, shop ratings and specials, promos and coupons.

That way we all function like business owners, with a vested interest in each others’ success.

We charge 8.5% on all sales made. A R10 payout fee is charged when a withdrawal is made by a vendor.

eTailer uses Payfast, a secure payment gateway that accepts VISA, Mastercard, Instant EFT, bitcoin and many more. The customer pays eTailer, who in turn pays the vendor once the minimum threshold has been reached and the vendor requests a withdrawal.

Vendors on eTailer can request a payout (withdrawal) via their store manager dashboard. The minimum threshold is R500 in sales, which has matured for 2 days. The maturation period is in effect to ensure fraud does not occur, and that the vendor’s transaction is protected. Every withdrawal made is subject to a flat R10 withdrawal charge.

eTailer uses Payfast as secure payment gateway to minimise the risk of fraud to our store owners. The customer pays eTailer, who in turn pays the vendor once the minimum threshold has been reached and the vendor requests a withdrawal.

You get full access to our store manager and the professional dashboard. From here you can brand your own store, create products, create coupons, set products up for sale, create discounts, set up your preferred shipping rates, and also verify your account. The dashboard also includes a customer support system, helping you communicate with your customers.

Features include:

? Customised branding of your store
? Live Chat Module
? Refund Module
? Review System
? Ledger Book
? Inquiry Module
? Store Hours
? Store Policies
? Store Invoices
? Support Ticket System
? Single Product Multivendor
? Customer Support
? Store SEO

All vendors are responsible for their own shipping, courier and delivery charges. It is not the responsibility of eTailer to arrange a courier or delivery of products sold. We have set up prepackaged shipping rates, aligned to the most popular shipping and courier costs in South Africa, which vendors can choose from.

If you would like a different shipping type, you can add it from your dashboard, or request the store admin to set it up for you.

The following categories area open for use. If you require a category to be added, you are welcome to let us know.

Baby Accessories
Belts and Braces
Bouquets and Corsages
Costume Accessories
Gloves and Mittens
Hair Accessories
Hand Fans
Hats and Caps
Keychains and Lanyards
Patches and Pins
Scarves and Wraps
Suit and Tie Accessories
Sunglasses and Eyewear
Umbrellas and Rain Accessories
Art and Collectables
Artist Trading Cards
Clip Art
Dolls and Miniatures
Drawing and Illustration
Fibre Arts
Fine Art Ceramics
Glass Art
Mixed Media and Collage
Pet Portraits
Bags and Purses
Accessory Cases
Clothing and Shoe Bags
Cosmetic and Toiletry Storage
Diaper Bags
Electronics Cases
Food and Insulated Bags
Hip Bags
Keychains and Lanyards
Luggage and Travel
Market Bags
Messenger Bags
Pouches and Coin Purses
Sports Bags
Wallets and Money Clips
Bath and Beauty
Baby and Child Care
Bath Accessories
Cosmetic and Toiletry Storage
Essential Oils
Hair Care
Makeup and Cosmetics
Personal Care
Skin Care
Spa and Relaxation
Books, Films and Music
Video Cases and Tins
Boys’ Clothing
Girls’ Clothing
Men’s Clothing
Unisex Kids’ Clothing
Women’s Clothing
Craft Supplies and Tools
Home and Hobby
Jewellery and Beauty
Paper, Party and Kids
Sculpting and Forming
Sewing and Fiber
Visual Arts
Electronics and Accessories
Batteries and Charging
Cables and Cords
Car Parts and Accessories
Cell Phone Accessories
Computers and Peripherals
DIY Kits
Decals and Skins
Docking and Stands
Electronics Cases
Maker Supplies
Parts and Electrical
TV and Projection
Telephones and Handsets
Video Games
Home and Living
Cleaning Supplies
Curtains and Window Treatments
Floor and Rugs
Food and Drink
Home Appliances
Home Décor
Home Improvement
Kitchen and Dining
Outdoor and Gardening
Spirituality and Religion
Storage and Organisation
Body Jewellery
Brooches, Pins and Clips
Cremation and Memorial Jewellery
Cuff Links and Tie Clips
Jewellery Sets
Jewellery Storage
Paper and Party Supplies
Party Supplies
Pet Supplies
Horse Riding and Farm Animals
Pet Bedding
Pet Carriers and Houses
Pet Clothing, Accessories and Shoes
Pet Collars and Leashes
Pet Feeding
Pet Furniture
Pet Gates and Fences
Pet Health and Wellness
Pet Storage
Pet Toys
Urns and Memorials
Boys’ Shoes
Girls’ Shoes
Insoles and Accessories
Men’s Shoes
Women’s Shoes
Toys and Games
Games and Puzzles
Sports and Outdoor Recreation
Gifts and Mementos
Invitations and Paper

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